Small Businesses Share Their 2021 Advice

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It’s been an unpredictable and disruptive year for small businesses. From shifting to remote work in a matter of weeks to unexpected loss in revenue, many companies have experienced hardship. At the same time, others have discovered a silver lining. Whether it’s an increase in efficiency and productivity or simply learning more about their customers and their needs, almost every small business has incorporated a new process from 2020 that they’ll be keeping indefinitely.

With this in mind, we wanted to provide some advice for 2021 that is informed by the successes of two small businesses. We

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