Freshworks acquires Seattle AI startup AnswerIQ to bolster AI-powered customer service tech

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AnswerIQ co-founder Prashant Luthra; Madrona Venture Group Mangaing Director S. “Soma” Somasegar; and AnswerIQ co-founder Pradeep Rathinam. (Madrona Photo)

Freshworks has acquired AnswerIQ, a 3-year-old Seattle-area startup backed by Madrona Venture Group that sells AI-powered customer service software.

AnswerIQ co-founder and CEO Pradeep Rathinam.

San Mateo,


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