Despite tipping policy changes, DoorDash says back pay is not ‘at issue here’

When DoorDash announced changes in its tipping model last month, it was certainly a step in the right direction. Some workers, however, have said it’s not enough. In addition to wanting fair wages, they want back pay.

In light of DoorDash’s announcement, labor group Working Washington said a key question remained: “Will they pay workers backpay for the customer tips the company has been misappropriating since 2017?”

“There’s no ‘back pay’ at issue here because every cent of every tip on DoorDash has always gone and will always go to Dashers,” a DoorDash spokesperson told TechCrunch via email in response to a question about whether or not DoorDash would back pay its delivery workers.

When Instacart changed its tipping practices earlier this year, it also retroactively compensated shoppers when tips were included in the payment minimums. DoorDash, however, does not see the need for back pay.

“An independent third-party research firm has confirmed that Dashers were paid as was explained on our website and in our app: Dashers received a minimum base bay from DoorDash, plus 100% of customer tips, plus additional pay for some orders to reach the guaranteed minimum,” the spokesperson said. “A reminder that under our old

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