VoiceOps raises $9M to help companies coach their call center reps

At a time when the industry appears to bet that AI will replace most human jobs, starting with the tens of millions currently residing in call centers, one startup is working to use the same technology to empower the jobs it is pegged to displace.

VoiceOps, a San Francisco-based startup, today announced it has raised $9 million in a Series A financing round led by Bain Capital Ventures. Existing investors Accel and Y Combinator also participated in the round. As part of the new fundraise, Ajay Agarwal of Bain Capital Ventures is joining VoiceOps’ board of directors, the startup said.

VoiceOps works with companies to help them coach and train their call center representatives. The idea is simple: Sales people are often not putting their best foot forward when they make the pitches. There is some gap between what they should be presenting in their calls and what they end up pitching.

That’s where VoiceOps comes in. It claims to have built one of the world’s biggest datasets of sales behavior. It works with companies to understand what they are trying to sell and how they wish to go about it, Ethan Barhydt, co-founder and CEO of VoiceOps, told TechCrunch

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