Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp

This post was originally published on this site

Curated by: Small Business


One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a place for businesses to connect with their users.

Now, customer support specialist Zendesk has


%d bloggers like this: